Queen's Hospital

Queen's Hospital 2022-11-16 Person 4 5 0

The triage system sucks……2 hours before seeing a doctor. The doctor was great and all tests were carried out in a timely manner. However we waited a long time for the results. I know the doctor was very busy. We were lucky it was 7 and half hours start to finish and I had taken food and drink with us. The triage bit is ridiculous.

You must overhaul the triage. Queuing 3 times - standing up as your ticket machine was broken- with my husband with a suspected stroke is no way acceptable. No social distancing either so we could catch anything.

Queen's Hospital 2022-11-16 Person 3 5 0

Because that’s what it is

Deal with people a lot quickly instead of leaving them for 10 hours

Queen's Hospital 2022-11-16 Person 5 5 0

Very professional speedy assessment showed care and respect

N/a

Queen's Hospital 2022-11-16 Person 5 5 0

Couldn’t have been better, 5 Star all round.

In my eyes, nothing could be better

Queen's Hospital 2022-11-15 Person 4 5 0

I appreciate the demands that staff in accident and emergency face on a daily basis and taking everything into consideration everyone worked to full capacity, professionally and with consideration and care.

More verbal information about the stages and procedures that patients need to go through during waiting times. For example when you join the first queue it would be helpful to know why you are in that queue and when some people are designated another queue, the reason why. Just a little better communication would make a difference.

Queen's Hospital 2022-11-15 Person 5 5 0

very good treatment

none

Queen's Hospital 2022-11-15 Person 1 5 0

Came in for a chest x ray and had to follow convoluted proceedure rather than actually just having the chest xray which was requested from my GP. I waited 6 hours for a xhest x ray and im still waiting for the results 3hours afterwards. How is this even possible. There was no communication what i was being tested for or why i had to go through the run around. It is just a shambles. Whether its understaffed or just poor service its unacceptable

Better communication and clearer information about whats being tested and why and what happens next.

Queen's Hospital 2022-11-14 Person 3 5 0

Was told to come in after 24 hours it’s now been 36 and still waiting for a bed on labor ward which is disgusting when your classed as high infection

Not enough beds

Queen's Hospital 2022-11-14 Person 5 5 0

The nurse, Omelia was very clear and helpful, listened and answered all my questions. She was reassuring and caring. receception staff were very nice, engaging and cheerful

No, it was very good.

Queen's Hospital 2022-11-13 Person 1 5 0

I am very dissapointed with the way I was treated. Being in a lot of pain I was expected to stand in a queue or move from a chair to another for hours. It took 20 hours to get get a painkiller and get seen by a specialist. I wasn't given much/ at all information, left on the side for hours.

Better organisation Triage takes too long so hire more staff